1. IS TIMBERMATE TOXIC, FLAMMABLE OR HARMFUL? No. TIMBERMATE contains no harmful ingredients and is non-flammable, non-toxic, non-yellowing, latex and acrylic free. No VOC’s.

2. CAN I USE TIMBERMATE OUTSIDE? No. TIMBEMATE cannot be used outdoor.

3. CAN I USE TIMBERMATE WITH STAINS AND OTHER FINISHES? Yes, TIMBERMATE is compatible with any stain coatings and colorants (water, oil solvent, and spirit based including acid catalyst, single and two pack products, polyurethane, acrylic, vinyl, nitro cellulose lacquers, etc.).

4. CAN I GRAIN FILL, EDGE FILL & CRACK FILL WITH TIMBERMATE? Yes, TIMBERMATE is non-solvent based filler ideal for wood putty, sanding sealer and prime coat, crack filler, under coat and edge filler all in one.

5. DOES TIMBERMATE DAMAGE THE GRAIN OF THE WOOD? No. TIMBERMATE does not raise nor damage wood grains. In fact, TIMBERMATE makes the natural wood grain come out more alive. It also does not blind sand paper.

6. WHEN IS THE BEST TIME TO USE TIMBERMATE WET OR DRY? TIMBERMATE is easy to sand and easy to stain when dry. It is heat and freeze proof. Since it is heat proof, you can speed up the drying time using a heat gun, lights or inside a drying room etc.

7. HOW DO I CLEANSE HANDS OR TOOLS AFTER USING TIMBERMATE? Since TIMBERMATE does not contain any harmful ingredients, you can just use water to cleanse your hands and tools.

8. HOW DO I GRAIN FILL? Take some TIMBERMATE out of the tub and place it in a separate container. Add an approximate of 1 kilo of TIMBERMATE to 300-500ml of water and mix until desired consistency is achieved. The mixture can be applied using spray gun, paint roller, or cloth rolled into a ball. APPLY ACROSS THE GRAIN ONLY. When the grain filler goes whitish and sands off easily like talc powder, then it is dry. TIMBERMATE will not blind nor clog the sand paper. If sand paper gets clogged, the grain filler is not well dried. Sand off in the same direction as the grain. Stain or coat when WELL DRIED.

9. WHEN DO I STAIN? You can stain before or after applying TIMBERMATE.

10. HOW DO I MATCH COLORS? desired shade of wood. You can use TIMBERMATE’S neutral colors such as Natural or Pine and then you can add stain or colorants. All stains are compatible with TIMBERMATE.

11. HOW LONG DOES IT TAKE TIMBERMATE TO DRY? Drying time of TIMBERMATE depends on the weather and depth of fill. In hot weather, TIMBERMATE dries quickly. In cold weather, the depth of fill will determine the drying time. You can speed up the drying time by using a heat gun, lights, or drying room, etc. For pin holes and hairline or small defects, curing time is about 30-60 minutes. But for bigger holes, cracks and gaps, curing time is 1-2 hours. For grain filler, curing time is about 15-20 minutes depending on weather.

12. HOW DO I FILL ANY DEPTH OR WIDTH? Fill deep holes in approximately 5-6 layers. TIMBERMATE dries quickly when filled in layers.

13. WHY IS THE TUB HARD SOMEDAYS AND FEEL DRY AND SOFT ON OTHER DAYS? HOW DO I SOFTEN THE PUTTY IF IT’S HARD ON COLD DAYS? Very easy. Since TIMBERMATE is water-based, it does not contain harmful solvents, latex or acrylic and is therefore temperature sensitive. The warmer the weather or environment, the softer the putty is. On cold days, it will start to dry on the tub. Add a little warm water to moisten the putty. But for grain filler, it is required to use warn water which will soften more quickly when it’s hard in cold days.

14. CAN I USE TIMBERMATE FOR ANY OTHER PURPOSES OTHER THAN WOOD? Yes. Since TIMBERMATE does not shrink, sink or fall out, it can therefore be used in plywood, flooring, paneling, masonry, fiberglass, stone craft, BI metal etc. REMEMBER TO USE PRIMER FIRST ON THE BI METAL BEFORE APPLYING TIMBERMATE.

15. DOES TIMBERMATE HAVE A SHELF LIFE? No. TIMBERMATE has an unlimited shelf & pot life and will last indefinitely. If contents become dry, just add a few drops of water to reconstitute. DO NOT ADD PLENTY OF WATER or leave excess water in tub for a long period of time. The trapped excess water will cause the putty to become contaminated.

16. WHAT ARE THE DIFFERENT COLORS OF TIMBERMATE? We manufacture several colors to match almost all shade for the different kinds of timber. If you are using a clear coat, you must match your putty color of timber. If staining, mix 2 to 3 TIMBERMATE colors to achieve the shade of timber you will stain. See our Color Board for reference.

17. WHAT IS NATURAL PUTTY? Natural putty is putty in its natural state. You may add the lightest shade or tint to change its color (see also point #3).

18. CAN I USE TIMBERMATE IN FLOORS? Yes, TIMBERMATE is ideal for filling cracks, gaps, and nail holes on floors as it does not shrink, crack, sink or fall out. It is highly recommended for all floors.

19. CAN I USE ANY KIND OF STAINS OR TOPCOATS? Yes, you can use all types of stains and coats on TIMBEMATE (see point #3)

20. HOW DO I FIX A WRONG MATCHED OR BADLY FILLED HOLE? Very easy. If TIMBERMATE is not coated yet, then wash it out. If already coated, break the topcoat and then wash it out. Refill or rematch as necessary.

21. HOW MUCH COVERAGE AS GRAIN FILLER CAN TIMBERMATE GIVE? TIMBERMATE can give a minimum of 10-12 square meters per 1 kilogram (Mix 300-500ml water for 1 kilogram TIMBERMATE).

22. WILL TIMBERMATE INCREASE THE MOISTURE IN THE WOOD? TIMBERMATE will never increase the Moisture Content (MC) of the timber, MDF, particle board or plaster board (you may do moisture meter test to determine this claim). Always make sure wood is dry. If wood is wet, TIMBERMATE will be soft and wood will not be stable. Coating will also crack.

"DO IT ONCE, DO IT WELL – LET HE WHO BUYS COMPARE!”